Job Title: Regional Manager
Department: Family Services
Reports to: Vice President of Family Services
Employment Status: Full-time/Exempt
- A Master’s Degree in Social Work, Psychology, Counseling, or closely related Human/Social Services degree from an accredited college or university.
- Minimum of three years paid experience in the field of child welfare services with at least one year of experience in a supervisory capacity.
- A valid driver’s license with no restrictions that would limit the ability to perform job functions.
This is a full time position as a part of a large complex social service agency. The position requires a person with the capacity to know and understand the integral aspects of a large agency serving families and children. This position is responsible for overseeing the operations of the regional offices; expanding present and developing new programs to meet the needs in undeveloped regions of the state as approved by the Board of Directors; spanning the areas of marketing, public relations, collaborative program development, and collaborative recruitment of foster parents, staff and clients; and enhancing the efforts of the Program Directors, Vice-President of Family Services, Director of Development, CEO and Board of Directors. This individual must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
Primary Duties and Responsibilities:
- Participate with the VP of Family services in developing a vision and strategic plan to guide regional business development;
- Identify, assess and inform the VP of Family Services of internal and external issues that affect the strategic focus and well-being of the agency’s programs and services;
- Provide direction and accountability in regards to work standards.
- Operational Planning and Management
- Develop and implement an operational plan which incorporates goals and objectives congruent with the strategic direction of the regional office;
- Monitor key budgetary and programmatic performance indicators for all services provided by the regional office staff and report concerns to the Vice President or Program Director as appropriate; implement corrective actions as need;
- Provide oversight of risk management issues and management of critical incidents;
- Monitor office property and vehicle conditions; coordinate with Support Services for needed maintenance;
- Collaborate with the Program Director and Clinical Supervisors in the development of therapeutically sound treatment programs and clinical resources;
- Ensure standards of quality and compliance according to agency policies and regularly evaluate the effectiveness of implementation for programs and clinical resources;
- Create an encouraging environment for foster parent development; assist the RFD in addressing concerns with foster parents. Provide consultative assistance to clinical supervisors and RFD’s;
- Provide accurate, definitive direction to staff regarding established policies and procedures; troubleshoot new issues as they arise and inform program directors of needs.
- Business Development
- Leverage all available resources (staff, clinical knowledge, environmental scans, etc.) to drive business development and promote enrollment;
- Assess and contribute feedback toward the development of agency marketing/public relations materials in collaboration with the Marketing Director, Program Director and Vice President;
- Assess and promote services to counties in the region in accordance with regional strategic plans;
- Attend regional provider/partner meetings, assess agency response and communicate findings to the Vice President;
- Construct a working relationship with local DCS office staffs through regular and consistent communication regarding services provided;
- Aid the Director of Development in assessing potential funding and other support opportunities in the region;
- Promote programs to stakeholders; assist with foster parent recruitment;
- Network within the region (including churches, workgroups, civic groups, etc.) to advance the agency’s mission.
- Human Resource Management
- Provide direct supervision for supervisees including managing the implementation of related human resources policies, procedures and practices;
- Determine staffing requirements for program management based on identified goals and budgetary constraints;
- Recruit, interview and select staffs that have the technical skills, personal abilities and values match to help further the organization’s mission;
- Direct the onboarding plan for supervisees; Identify ongoing training needs and resources for family specialists/ clinical supervisors in collaboration with the VP and program directors;
- Implement a performance management process that includes providing direct and constructive feedback regularly in order to ensure targets are met and obstacles overcome.
- Agency Support and Enhancement
- Develop and implement regional communication strategies for agency stakeholders (staffs, foster parents, DCS, community members, etc.);
- Act as a spokesperson for the agency to further strategic objectives;
- Communicate agency policies/decisions to staffs in a supportive manner.
- Professional Development
- Attend workshops and other opportunities for professional growth,
- Analyze and assess performance feedback given through supervision and the performance review process; respond accordingly.
- Perform other duties as assigned by the Family Services Vice-President.
Skill, Supervision, Knowledge, and Ability:
- The Regional Manager must be an individual with a Christian and professional commitment to work with staff, foster parents, foster children and all agency stakeholders.
- Must possess strong leadership qualities, and be a positive role model.
- Must demonstrate excellent public relation skills and represent White’s in a professional manner: Must work to build strong relationships with outside agencies, both public and private, to develop a strong support base.
- Must be a person who takes initiative and works with minimal supervision.
- Must have working knowledge of budgets.
- Must have advanced experience in using technology, including a working knowledge of Microsoft Office and database utilization.
- Must have the ability to effectively communicate the mission, vision, and concerns of White’s ministry in both oral and written communications.
- Must demonstrate well-developed interpersonal skills and have the ability to get along well with diverse personalities.
- Must demonstrate high energy level, and be comfortable performing multifaceted projects in conjunction with normal activities.
- Must be dependable, well organized and an effective time manager.
- Must have an understanding of clinical issues, treatment programming concepts and counseling.
- Must be able to maintain professional boundaries and confidentiality.
- Must be personable, genuine, empathetic and able to connect emotionally in their work with staff, children, parents, and other professionals.
- Must be a “team player.” This person needs to enjoy working closely with other staff members and have the ability to be flexible, adaptive and positive in his/her actions.
- Must maintain appropriate hygiene and attire per dress code.
- Must be committed to the Mission, Core Values, and Vision of White’s Residential and Family Services.
Physical Demands of Position
- Must be able to drive long distances to do work at regional offices, attend meetings, do staff training, etc.
- Must be able to handle the stress of multiple roles and responsibilities, difficult personnel issues, attending to crises and other unplanned events.
- General office hours are: 8:00am to 4:30pm Monday through Friday.
- Work in regional offices, attending meetings, conducting staff/community trainings and other duties that often extend beyond these “office hours”
- While there are no stated “on call” time assignments, the Regional Manager is expected to provide timely guidance and be a resource to supervises. His/her cell phone number will be given to staff to use outside regular office hours. In addition the Regional Manager must carry a cell phone with a voice mail option when not on vacation.
Job Description Revised: 08/31/15
Regional Managers Job Description