At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Our 180-bed UCSF Benioff Children's Hospital is a 'hospital within a hospital' with more than 150 specialists in more than 40 areas of medicine. Family Centered care is the focus of our campus. We designed the campus to invite healing and coping both inside and outside patient room settings. Our Bank of America Charitable Foundation-Center for Families serves as a resources center and a space where adult family members can attend to their needs while remaining near their child. We also offer a variety of indoor spaces such as: our meditation rooms and garden/green outdoor spaces throughout the facility that promote healing in conjunction with UCSF's world class medical care. A hospital stay can be challenging and unfamiliar experience for children and their families. Our Child Life Services Department works with children, teens and their families to ensure that each child's developmental and emotional needs are met while in the hospital. This department is composed of child life specialists, school teachers, and creative arts team. We currently have 25 child life specialists on staff across both inpatient and outpatient units. Our department is overseen by a Child Life Manager and Supervisor. In addition, our department offers a Pediatric Prepare Clinic. This clinic supports children and families to better understand surgery and medical procedures. All of our specialists are professionally certified, educated at the graduate level in child development and specialize in working with children and adolescents in medical settings. Our child life specialists also oversee programming spaces such as: Sonja and William Davidow Playroom, The Zendesk Teen Lounge and our cutting edge Multisensory Room. These areas offer a safe and stress free place where patients can participate in activities, socialize and stimulate their senses to promote well-being. Attending school is a normal part of childhood and we encourage children to continue learning while in the hospital. The Marie Watts School program offers educational support to all inpatient children and their siblings who are enrolled in transitional kindergarten through 12th grade. We are proud members of San Francisco Unified School District. We currently have 9 staff members as part of our Creative arts team. Our Creative arts team is composed of art therapists, music therapists and specially trained artists. These professionals encourage a well-rounded lifestyle including creative arts skill building as well as expression of thoughts and feelings related to hospitalization. The following spaces are facilitated by this group: Sonia and William Davidow Creative Arts Studio and Kaleidoscope Digital Creative Arts Studios. Every week, children and families come together to create music and arts though the infusion of technology in these settings. The UCSF Benioff Children's Hospital Child Life Services Department is creating opportunities for hospitalized children, teens and their families to play, learn and discover every day. Come discover for yourself all that the San Francisco Bay Area has to offer and help us create magical moments for our patients and their families.
Promotes optimum growth and development of pediatric patients and their families by creating a therapeutic environment which minimizes psychological trauma and promotes mastery of health care experiences. Provides opportunities for expression of feelings through individual and group therapeutic play. Plans interventions in conjunction with the interdisciplinary team. Provides developmentally appropriate education for children and adolescents prior to medical procedures with materials and language that are age appropriate. Coordinates programming and special events for pediatric patients and their families in Child Life programming spaces. Provides orientation and supervision for Child Life interns and volunteers. Works under the supervision of the Child Life Manager.
Two years paid experience as a Child Life Specialist
Child Life certification
Must complete CLS II competencies within six months of hire:
These include all CLS I competencies plus:
Student Internship Supervision
End of Life Care
New Employee Orientation
The flexibility to orient and work at all UCSF Medical Center locations
Child Life certification
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.