"Clinical Coordinator Behavioral Health Team Lead" AdventHealth Shawnee Mission

Location Address: 9100 W. 74th Street, Mission, KS 66204

Top Reasons To Work At AdventHealth Shawnee Mission

• Providing faith-based, whole person care to Kansas City since 1962
• Excellent health benefits, an onsite child care center and fitness facility  
• Tuition reimbursement to support continuing education
• Employee Referral Program
• Largest health care provider in Johnson County with three campuses
• Medical, Dental, and Vision Insurance Eligible on Day One of Employment.

Work Hours/Shifts

 Full Time

M-F 730-4pm

You Will Be Responsible For:

Common to BH Inpatient, IOP and BHAC:

•  Manages crisis situations as needed, demonstrating ability to quickly appraise crisis situation and select appropriate intervention.  
• Identify and intervene for suspected abuse, including sensitivity to age specific concerns.
• Document in accordance with hospital, JCAHO and CMS Standards.
• Consult on clinical issues with physician, treatment team, director and other department personnel.
• Functions as liaison between patient, hospital and community agencies.
• Effectively provides clinical information and documentation to managed care organizations during precertification and/or concurrent reviews, advocating for the patient based on clinical presentation. 
• Demonstrates ability to use electronic medical record to document all aspects of patient's treatment.
• Actively participates in Clinical Coordinator meetings.
• Maintains solid clinical skills including knowledge of DSM-IV-TR and DSM-5, community resources, process of payor source identification, and short-term intervention strategies.
•  Demonstrates excellent communication skills when collaborating with physicians regarding patient disposition.
•  Assists in orientation of new team members.
• Demonstrates ability to implement AIDET effectively, incorporating the 5 Fundamentals of Patient Communication during all interactions.
• Demonstrates "straight talk" and effective communication skills.  
• Utilizes LAST during all service recovery interactions (Listen, Apologize, Solve, Thank).
• Provides and fosters high quality service through positive interpersonal relations.
• Provides outstanding customer service during all interactions, placing intent upon the customer and going beyond his/her expectations.  
• Maintains current knowledge of clinical research, practices, and technology.
• Participates in Behavioral Health Performance Improvement (PI) processes and other departmental committees.
• Utilizes cost effective resources for unit supplies.
• Presents professional appearance in accordance with dress code standards.
• Demonstrates initiative and flexibility in adapting to changing situations.
• Attendance patterns reflect commitment to job requirements and patient care needs.
• Honor patient dignity, privacy, confidentiality and respect for human diversity.
• Represents Behavioral Health in a positive manner throughout SMMC and networks to promote positive relationships.
• Provides community outreach and marketing through: public speaking, workshops, and community screenings
• Demonstrates ability and commitment to match patient's level of severity with the intensity of care.
• Takes professional responsibility for being a customer advocate.
• Attends continuing education seminars and review current literature as a means to evaluate and enhance current treatment practices.
• Demonstrate ability to prioritize and organize workload in an efficient and productive manner in the assigned work time and within standards.
• Accept additional workload during times of unusual circumstances. 
• Understands and practices the ethical standards of specific discipline.
• Adheres to the standards outlined in the Hospital Risk Management Manual.
• Maintains confidentiality awareness during all interpersonal interactions (including phone interactions and hallway interactions).
• Demonstrates initiative and flexibility in adapting to changing situations.
• Participates in Performance Improvement (PI) process.
• Demonstrates awareness of fiscal resources.
• Maintains working knowledge of budgetary goals.
• Makes suggestions to Director of opportunities for increased productivity within Department.
• Utilizes cost effective resources for supplies.
• Identifies opportunities for special projects during times when workload is low.
• Understands and practices the ethical standards of specific discipline.
• Functions as liaison between patient, hospital and community agencies.
• Demonstrates professional demeanor at all times, even when faced with hostile or aggressive behavior.
• Documents in legible manner, including signature and credentials.

Behavioral Health Assessment Center Specific

• Provides clinical assessments for psychiatric and/or substance use issues through scheduled assessments in the Assessment Center, Emergency Department assessments, and consultations to medical floors (as directed by physician order).
• Recommends and provides appropriate referral(s) based on information obtained during assessment process.
• Demonstrates competence in the area of risk assessment and detailed documentation supporting recommendation.
• Provides initial contact for individuals seeking assistance at the Assessment Center and initiates preliminary paperwork, including documenting accurately and completely on the Community Call Form and arranges appropriate referrals based on needs.
• Documents detailed, accurate clinical information on the electronic medical record within the Behavioral Health Intake form, the BHAC database and in MIDAS.  
• Accurately enters charges on BH Intake form.
• Assesses need for follow-up contacts with patient and initiates follow-up to pursue appropriate intervention.
• Coordinates admission to a BH program in collaboration with psychiatrists, charge RN, and/or Intensive Outpatient Program (IOP) associates.
• Maintains knowledge of protocols with agencies such as local Mental Health Centers (related to Medicaid evaluations) and the district Attorney's offices (related to involuntary commitments).
• Provides for pager coverage and responds to pager within 10 minutes of call during scheduled shift or during "on-call" status.
• Provides consultation on clinical issues with physician, treatment teams, department personnel and hospital-wide personnel.
• Demonstrates knowledge of EMTALA guidelines and acts in accordance with standards.
• Initiates call to Managed Care organizations, provides clinical review and obtains pre-certification information.

What You Will Need:

• Master’s Degree
• 1 to 2 Years of Position-Related Experience
• Kansas Behavioral Sciences Regulatory Board License
• License Addition Counselor OR Licensed Clinical Addition Counselor Preferred
• Crisis Prevention Institute (CPI) training within 90 days of employment
• Experience working with a variety of psychiatric and addiction disorders, patient populations, and levels of acuity
• Experience working with a continuum of care including inpatient and intensive outpatient programs
• Experience working with a multi-disciplinary team
• Experience with community resources
• Experience providing individual, group and family therapy
• Experience with assessment, treatment planning, documentation, and discharge planning
• Experience with crisis intervention
• Awareness of therapeutic boundaries and ability to monitor transference within the therapeutic relationship
• Patient-centered approach with ability to connect with each patient

Job Summary:

The Behavioral Health (BH) Clinical Coordinator Team Lead functions in a role that leads the Clinical Coordinator Team in the development and implementation of structured and therapeutic program within the BH inpatient program, BH Assessment Center and/or the BH Intensive Outpatient Program.  The Team Lead role models professional and ethical behavior and strives to develop a highly-engaged team. Recognition, constructive feedback and crucial conversations occur between the Team Lead and the team members.  Process improvement strategies will be designed and implemented with results shared with the Behavioral Leadership Team.  Customer experience initiatives will be designed by the Team Lead in conjunction with the Clinical Manager and the Clinical Director.  
In addition to the role of Team Lead, responsibilities will include providing coordination of care for a designated patient caseload.   This role may function in the BH Inpatient Program, the BH Intensive Outpatient Program (IOP) or in the Behavioral Health Assessment Center (BHAC) or other BH programs as indicated by BH leadership. Clinical responsibilities include provision of direct patient care through clinical assessments, individual therapy, group therapy, family therapy and/or discharge planning.  Additional responsibilities include enhancing the patient experience, program development, case management, utilization management, and participation in performance improvement activities. 

The Clinical Coordinator Team Lead position will be assigned one of the following department responsibilities and may be assigned other duties/responsibilities as needed.