Career Center

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women's and children's services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children's Hospital, Women's Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children's Emergency Departments and a Level 1 Trauma Center. WakeMed's team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that promotes the valuing of differences, respect for people and cooperativeness among our diverse workforce. WakeMed does not discriminate against any employee or applicant in any terms or conditions of employment. All applicants/employees are considered for employment, transfer, promotion or training without regard to race, religion, color, gender, gender identity/expression, genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Supervisor, Pathology supervises the internal coordination of Ambulatory/Laboratory Service Center operations. Acts as a supervisory contact for WakeMed Physician Practices as it relates to laboratory testing, resulting and workflows. Proactively provides customer service. Works directly with the Manager, other pathology lab sections and other WakeMed departments to address needs and resolve problems that are unique to Laboratory Service Centers and WakeMed Physician Practices. Coordinates the collection of statistical data including preparing reports for Quality Assurance and Continuous Quality Improvement, outreach manager, pathology managers. Tracks client test utilization. Works with Educator/Quality Specialist to provide support, training and education to WakeMed Physician Practices. Ensures timely, effective communication with practices and required departments. Documents problems, errors, and inquiries. Coordinates operations, staffing, and budgetary administrative components with section manager/management. Provides after hours assistance as needed.
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Experience Requirements:
5 Years Clinical - Phlebotomist Required - And 2 Years Customer Service Required - And 2 Years Leadership Preferred

Education Required:
Associate's Degree Medical Laboratory Technology Or Healthcare Required - Or Bachelor's Degree Biological Science Or Healthcare Or Education Or Related Field Required

Licensure/Certification Requirements:
Phlebotomy Required - Within 1 Year of Hire

Hours of Work:
M-F 8:00a-4:30p

Weekend Requirements:
No Weekends

Call Requirements:
Backup for Team Lead