Career Center

Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet® organization
• Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!

Certified Medical Assistant-Triangle Family Practice, Durham, NC (Monday- Friday, 8am-5pm w/additional hours as required)

Now is the time to join a world-class organization, an internationally known leader, who strives to transform medicine and health locally and globally through innovative scientific research moving healthcare.

Duke Primary Care seeks energetic, professional, licensed, CMA's, who are customer centric, computer savvy interested in taking their skills to another level.

DUKE HEALTH Benefits are second to none; we offer:

• Pension plan
• Generous PTO
• Comprehensive health benefits
• Education reimbursement
• Community discounts
• Child care options

Living in Raleigh/Durham Triangle:

U.S. News & World Report named Raleigh/Durham a Top 10 Best Place to Live.  Here you will find young, friendly, diverse and educated people who enjoy dining out in local restaurants and gathering over craft beers.  The family-friendly Triangle (Raleigh, Durham and Chapel Hill) also has an abundance of beautiful green spaces and a growing art and music scene.

• In this role, you will provide exceptional patient care and customer service to external and internal customers to ensure the smooth operation of the clinic
   
• Clinic Hours-Monday through Friday, generally 7:45am-5pm but can vary depending on business need (with additional hours as required by the clinic)
   
• Must be licensed as a certified medical assistant and has completed a medical assistant program accepted by Duke
   
• Ability to multi-task, take vitals, prepare patients for medical procedures, collect lab specimens, perform EKG's, and other procedures as required while professionally communicating with patients and families
   
• Able to be flexible, work where needed with a positive and professional demeanor within any clinic
   
• Computer savvy and comfortable with Epic, MaestroCare, electronic charting and maneuver with other computer technologies
   
• Maintains Duke HIPPA confidentiality policy at all times

Work Performed:

Responsibilities:

• The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures
• Patient care support responsibilities may include assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory test in the clinic/office, taking electrocardiograms, removing sutures/ staples, changing sterile and no n-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record
• Other clinical support responsibilities include disposing of contaminated supplies, instrument processing, high level dis infection and sterilization of medical instruments, telephoning prescript ions to a pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed
   
• Performs other clinical functions as delegated and supervised by the physician
   

Administrative responsibilities:

• The CMA greets patients, answers telephones, schedules appointments to include arrive appointments in MaestroCare, checkout patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copay s and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms
• Performs other administrative duties as directed.
• May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees

Knowledge, Skills and Abilities:

• Good customer service skills
• Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required
• Working knowledge of sterile techniques and special procedures that are applicable to work performed
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients
• Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting
• Working knowledge of infection control procedures and safety precautions
• Age specific competencies
• Daily clinic preparation process; registration, scheduling, charge posting, order entry
• Able to document and communicate pertinent information 
• Ability to establish and maintain effective working relationships with patients and clinic staff 
• Typing skills, medical terminology Levels II and III
• Ability to independently seek out resources and work collaboratively

Level Characteristics- N/A

Minimum Qualifications:

Education

• Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required
• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required
• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required

Experience:

• Level I -- No experience required
• Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting
• Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting
   
  Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications:

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required
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Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.