Career Center

Description

SUBFUNCTION DEFINITION: Involves analysis of complex business problems using data to provide insight to decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Develops forecasts, recommendations, and strategic / tactical plans based on business data and market knowledge. Works with business and / or clinical units to understand and prioritize data and information requirements. Creates specifications for reports and analysis based on business needs and required / available data elements. Optimizes the performance of enterprise business intelligence tools by defining data to filter and index that add value to the user. Develops business cases to support enterprise-wide business intelligence solutions.

REPRESENTATIVE RESPONSIBILITIES

???User requirements
Gather, prepare and analyze user requirements to create complex reports and moderately complex to advanced dashboards, utilizing enterprise data systems (such as Epic Slicer Dicer, Caboodle & Clarity, SAP/Crystal, Business Objects, etc.). Participate in code reviews, including reviewing code of others. Perform change management when reporting system modifications are needed. Follow and assist in the development of build, configuration and release management processes and meet user and technical documentation standards as set by CCHMC. Utilize and contribute to the CCHMC information glossary to refer to governed definitions when analyzing and creating reports.

???Training
Develop end-user education strategies and develop or oversee the development of end-user materials for end user training, adoption and education. Provide detailed ad hoc analysis for hospital departments and divisions. Develop mastery of specific hospital data domains and provide consultation to customers and other technical staff. Mentor junior members of the team related to specific technical skills as well as troubleshooting skills, departmental processes and general professionalism.

???Technical skill
Continually develop professional skills and assist with the development of others. Maintain Epic certifications where appropriate, including obtaining additional certifications in other modules. Expand oral and written communication skills, particularly related to translating customer requirements into BI solutions. Plan and execute testing plans.

???Project management
Timely completion of assigned tasks. Accurate & timely communication of status. Effectively balance multiple concurrent project assignments. Develop task priorities and timelines. Identify recurrent technical support issues and develop solutions. Serve as project manager for complex projects. Perform other duties as assigned.

???Analysis
Analyze Business Intelligence requests to align with existing tools and processes, as well as develop new processes and investigate new tools where appropriate. Use troubleshooting skills to effectively support Business Intelligence solutions and assist others in solving escalated issues. Develop support plans for new solutions. Escalate unresolved issues with urgency. Seek the appropriate resources needed for activities with multiple tasks. Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues. Be personally accountable for commitments to projects.

Qualifications

EDUCATION/EXPERIENCE

Required:
???Bachelor's degree in a related field
???5-7 years of work experience in a related job discipline