Career Center

Nemours is looking for customer-service oriented individuals to join its growing Switchboard team. As a member of this team, you will serve as the first point of contact for patients entering Nemours Healthcare System.Essential Functions: Promptly answers incoming calls, asks appropriate questions to properly direct the call. Makes outbound calls when follow-up is needed. Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication. Ensure urgent calls are handled with priority and escalation processes are utilized when necessary. Practice de-escalation and service recovery methods. Utilizes all available re