Career Center

Clinical ??? Oversight

• Clinical Delivery: Offers clinical expertise to APRNs to enhance patient care
• Clinical Standards and Policies: Implements and adheres to national clinical policies through local procedures/workflows; evaluates national policy against local/state regulations and escalates to National team for exception (includes collaboration w/CMO org on input for national P&P and regional implementation of finalized regional P&P ensuring compliance with Federal and State regulations, payor requirements (as understood via payor contract visibility), community practice standards and professional ethics; unable to develop clinical policies and standards 
• Quality Control, Risk Management, and Compliance: Conducts chart record reviews (at frequency set by national team) and provides coaching and education, as needed; Investigates adverse clinical events; Prompts investigation and resolution to manage patient complaints regarding clinical/clinician issues (excludes billing or financial complaints); Analyzes and identifies medical issues/risk and takes prompt measures toward rectification; flags and escalates potential legal issues to National Clinical Integrity team and/or Regulatory/Compliance team (refer to ???Escalation Document???); responds to Critical Incidents as per Critical Incident Policy
• Clinician training: In partnership with RMD, provides training and support for APRN colleagues on updates to coding and compliance standards
• Peer Consultation: enable weekly or as needed peer consultation forum of patient cases (Consult Lunches) to solicit input, support, and/or share learnings, led by RAPRND, all region APRNs welcome

Clinical ??? Delivery

• Case load: Maintains a caseload in accordance to available non-admin time (i.e. ???Director first, Provider second???)
• Coverage: Coordinates coverage when a clinician is out for unexpected, extended absences???e.g., maternity leave, departures, sick leave

Managerial and Administrative

• Performance Management: Provides general management and oversight of APRNs, inclusive of personnel actions such as performance evaluation and improvement plans; In conjunction with EMD and HRBP, establishes benchmarks and metrics to develop regular performance reviews, accurately evaluating provider performance and assessing clinical competency
• Clinician Issue-Resolution & retention: communicates weekly w/Operations Manager/Director to flag issues related to clinician dissatisfaction; meets weekly with the Medical Services Manager (if applicable) to review prior authorization workflow, prescription workflow, and any related issues, etc.; Touch base regularly with strong performers to solicit feedback, mentor, engage (e.g., educate on career progression paths)
• Clinician training: train clinicians on updates to coding and compliance standards
• Staffing & Utilization: Partners w/Practice Ops to address goals for APRN starts, total visits, and total utilization; monitors scheduling and APRN availability across sites; forecasts regional APRN needs and develop plans accordingly
• APRN Hiring, Onboarding, Training, and Productivity (De Novo/Acquisition/Existing): Leads/owns APRN recruiting (hiring needs, interviewing, and hiring decisions), and leads Regional onboarding and training on state specific policies and regulations; Support new clinicians with ramping
• Reporting: Reports key performance metrics regularly to Division leadership in accordance with the company???s strategies and processes 

Skills & Abilities:

• Ability to lead, supervise and collaborate
• Ability to work independently and as a team member
• Ability to provide formative feedback and experience with conflict resolution
• Ability to adapt to change
• Extremely strong clinical skills and knowledge of licensure requirements
• Significant problem-solving capability
• Strong communication skills, both written and verbal
• Excellent time management skills 
• Attention to detail
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Education & Experience:

• Advanced Practice Registered Nurse
• 5+ years of relevant clinical work and leadership experience
• Current, unrestricted state license to practice medicine, active DEA registration, and applicable board certification

Professionalism & Decision-making Responsibilities:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company 
• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization 
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. 
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organization???s parameters 
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness 
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization 
• Organization: Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information, activities 
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem. 
• Flexibility and Adaptability: Willingness to be flexibility in responsibilities and duties and easily adapts to the needs of the company
• Attention to Detail and Accuracy: Understands the need for accurate information in data entry and communication with clients and staff. 
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 
• LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status 

Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Must be in good general health and demonstrate emotional stability. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Appendix- Day In The Life

• DAILY/WEEKLY:
Clinical Oversight and Delivery
• Clinical Delivery: Offers clinical expertise to APRNs to enhance patient care
• Case load: Maintains a caseload in accordance to available non-admin time (i.e. ???Director first, Provider second???)
Managerial and Administrative
• Performance Management: Provides general management and oversight of APRNs, inclusive of personnel actions such as performance evaluation and improvement plans; In conjunction with EMD and HRBP, establishes benchmarks and metrics to develop regular performance reviews, accurately evaluating provider performance and assessing clinical competency
• Clinician Issue-resolution: communicates weekly w/Operations Manager to flag issues related to clinician dissatisfaction; meets weekly with the Medical Services Manager to review prior authorization and Prescription refills and flag any related issues
• APRN Hiring, Onboarding, Training, and Productivity (De Novo/Acquisition/Existing): Leads/owns APRN recruiting (hiring needs, interviewing, and hiring decisions), and leads Regional onboarding and training on state specific policies and regulations; Support new clinicians with ramping


MONTHLY:
• Managerial and Administrative
• Meet with clinicians (joint psychiatrist/APRN meeting) to review policy and regulatory changes, review practice updates, and solicit clinician feedback


MONTHLY:
• Managerial and Administrative
• Meet with clinicians (joint psychiatrist/APRN meeting) to review policy and regulatory changes, review practice updates, and solicit clinician feedback


QUARTERLY:
• Managerial and Administrative
• Reporting: Reports key performance metrics regularly to Division leadership in accordance with the company???s strategies and processes 


AS NEEDED:
• Clinical-Oversight
• Clinical Standards and Policies: Implements and adheres to national clinical policies through local procedures/workflows; evaluates national policy against local/state regulations and escalates to National team for exception (includes collaboration w/CMO org on input for national P&P and regional implementation of finalized regional P&P ensuring compliance with Federal and State regulations, payor requirements (as understood via payor contract visibility), community practice standards and professional ethics; unable to develop clinical policies and standards 
• Quality Control, Risk Management, and Compliance: Conducts chart record reviews (at frequency set by national team) and provides coaching and education, as needed; Investigates adverse clinical events; Prompts investigation and resolution to manage patient complaints regarding clinical/clinician issues (excludes billing or financial complaints); Analyzes and identifies medical issues/risk and takes prompt measures toward rectification; flags and escalates potential legal issues to National Clinical Integrity team and/or Regulatory/Compliance team (refer to ???Escalation Document???); responds to Critical Incidents as per Critical Incident Policy
• Managerial and Administrative:
• Clinician training: train clinicians on updates to coding and compliance standards

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About LifeStance Health

At LifeStance Health, we strive to help individuals, families, and communities with their behavioral health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health. Thank you for taking the time to explore a career with us.   As the fastest growing behavioral health practice group in the country, now is the perfect time to join our clinical team!     About LifeStance Health: LifeStance is a national provider of behavioral healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its 400+ clinics nationwide and through its digital health telemedicine offering.   At LifeStance, patient care is paramount – the driving force in everything we do. LifeStance is committed to state-of-the-art clinical excellence, to partnership and collaboration with other treating health care providers to ensure continuity of care, to utilization of data to individually tailor services for continual improvement in outcomes, and to empowering patients to make informed choices and... help them achieve their goals. This is offered in a compassionate and safe environment that provides education, support, and best practices in integrated care.   LifeStance employs 4,000+ psychiatrists, psychologists, nurse practitioners, and licensed therapists to provide comprehensive mental health treatment services for patients of all ages. Every LifeStance team member is dedicated to providing the utmost in compassionate care and treatment to serve the specific needs and concerns of each individual patient.   To learn more, please visit www.LifeStance.com.   LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.

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