Career Center

Nemours is seeking a Patient Access Supervisor to join our Nemours Children's Health team in Jacksonville, FL.

This position is responsible for the supervision of the daily operations of registration functions. Coordinates adequate staffing to support all points of services as assigned. Works collaboratively with all clinical partners to ensure that patients are registered in a prompt and courteous manner. Ensures team's success in meeting and exceeding monthly collection goals by providing associates with the tools and training necessary to assist in meeting accuracy standard goals and minimize registration errors. Supports the team by providing the team with timely coaching and meaningful feedback to enhance their performance outcomes. Assists with service recovery and team engagement. Responsible to stay in communication with leadership regarding all aspects of operations and staffing. Escalates unresolved challenges to next-level leadership in a timely manner and ensures prompt and appropriate resolution.

Essential Functions:

1. Accountable for day-to-day functions of all registration areas. Identifies challenges proactively for expedited resolution. Supports department and team by ensuring patients are registered accurately through reliable methods. Assists with registration, as needed, to ensure wait time is minimal.

2. Organizes and assigns staffing schedule ensuring appropriate staffing levels to meet the respective area volumes. Adjusts schedules for fluctuations in patient load, staff shortages and other factors. Provides continual coverage, as required, to provide prompt patient service and be available for the associates' needs. Limits use of overtime by monitoring productivity and adjusts staff as necessary based on volume. Accountable for being on call after hours and weekends as assigned to ensure the team has leadership support.

3. Ensures all financial assessments, eligibility, benefits, and collections are being completed accurately by the team through observations and auditing of all associates. Monitors registration accuracy, establish metrics and performance standards, and ensures the team is successful meeting and exceeding collection goals with training to enhance their performance.

4. Observes all staff Work queues related to registration errors and manages escalations to prevent workflow or billing delays

5. Develops and maintains the reliable methods and education curriculum to guarantee appropriate tools explaining our workflows for the team to understand the importance of accurate demographic and insurance information. Supports the ongoing staff training and manages all mandatory education is complying. Participates in the development of the front-line associate through observations, coaching, and meetings.

6. Establishes consistent implementation of department standards of excellence, and ensures staff interacts with patients, families, practitioners, peers and other in a respectful, professional, and caring manner

7. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments in a clear and respectful manner.

8. Recruits, hires, orients, trains, and counsels' associates. Ensures employee performance and attendance documentation is current and accurate

9. Additional miscellaneous duties and responsibilities, as assigned by the manager or director with the ability to cross over registration functions to support the Patient Financials Services department as needed. Supports management duties and responsibilities in the absence of the department manager

10. Understands HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties. Practices and displays Nemours' Standards of Behavior while adhering to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies

Requirements:

Associate Degree preferred, or equivalent combination of education, training, and experience.

Three to five years experience.