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Access Center Specialist II
Nemours Children's Health is looking for customer-service oriented individuals to join its growing Access Center team. As a member of this team you will serve as a first point of contact for patients entering Nemours Healthcare System.Principal Responsibilities: Receive and respond to inbound calls Obtain and enter accurate demographic and insurance information Schedule appointments according to guidelines, Collect patient financial responsibilities as needed Process phone encounters Document call details accurately Collaborate with departments' clinical and administrative teams Escalate urgent calls appropriately Timely completion of electronic requests for appointments


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