Summary

The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate - track and manage their health care.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience and Education
• Experience
• One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
• OR Education
• Four academic years above high school leading to a bachelor's degree with courses related to the occupation
• OR Experience/Education Combination
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• Examples are listed below: Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as - biological science - surgical technician courses - nursing assistant or other courses related to the position
• or an associate's degree in a health care related field
• OR Six months of experience in the health care field and successful completion of a course for health care technicians - hospital corpsmen - or medical service specialists given by the U.S. Armed Forces
• Certification
• None Physical Requirements
• See VA Directive and Handbook 5019
• English Language Proficiency
• A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74 - to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English
• See chapter 2 - section D - paragraph 5a - this part
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: Health Technician (Telehealth Clinical) - GS-7 (Advanced) Experience
• One year of experience equivalent to the next lower grade level
• Equivalent experience includes screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
• communicating effectively with administrative and professional staff - and obtaining assistance for issues that may arise or backlogs that cannot be resolved in a timely manner
• performing imaging duties in accordance with VHA national telehealth guidelines such as: capture and transmission of clinical images and/or data - obtains consent as necessary - generates consults according to established procedures for each telehealth specialty - transmits images or clinical data to the electronic medical record - provides patient education regarding general anatomy - disease processes and prevention as appropriate - and takes appropriate action based on the providers' findings and recommendations
• facilitating real-time Telehealth encounters by providing hands on assistance and reporting clinical observations under the direction of a licensed independent Practitioner or clinical specialist
• schedules - confirms and coordinates Telehealth services between internal and external VA and non-VA sites
• analyzes own work flow to determine potential problem areas and recommends corrective action to improve coordination between various units/facilities
• has regular contact with the Facility Telehealth Coordinator to work out process issues - equipment needs - problems - data collection and any other logistical issues
• responsible for conducting routine inventories and consistently tracking location/status of Telehealth technology located at assigned site
• and communicates with National Telehealth Technology Help Desk to facilitate troubleshooting - repair - and coordination of replacement equipment as necessary
• Demonstrated Knowledge - Skills - and Abilities
• In addition to the experience above - the candidate must demonstrate all of the following KSAs
• Ability to use independent technical judgment to analyze - evaluate and resolve problems
• Knowledge of quality control and assurance procedures and principles of performance improvement
• Ability to function effectively between competing priorities
• Knowledge of proper maintenance and troubleshooting of telehealth equipment
• Ability to work with a team to provide technical guidance - plan - organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload - monitoring the status and progress of work - monitoring accuracy of work
• Ability to assist in Health Technician (Telehealth Clinical) development - outcome management and strategic planning
• Ability to perform successful knowledge transfer regarding the use of telehealth technologies
• Preferred Experience: Telehealth experience preferred Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position
• Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Duties

• Total Rewards of a Allied Health Professional Major duties include - but are not limited to: Delivering established telehealth competency based training for clinicians and telehealth staff members
• Supports clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice - functioning as an imager and supporting clinical data for telehealth store and forward applications - managing real time clinical telehealth events - providing established patient education - and providing technical and administrative support of telehealth operations
• Evaluating telehealth operations and supporting performance improvement efforts
• Providing technical support to end-users
• Scheduling simple and complex intra-facility and inter-facility telehealth appointments
• Installing - configuring - maintaining - and troubleshooting technology - and performing a variety of program support duties as assigned
• Coordinating - installing - maintaining - and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT
• Providing established standardized competency-based training - guidance - and information on the use of advanced telehealth technologies to patients - staff - and providers
• Providing established standardized competency-based training for telehealth technology - facilitating interactive simulations for clinical staff participating in telehealth programs
• Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes
• Developing reporting procedures - sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures
• Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource-based scheduling
• Supporting designated complex telehealth programs that require advanced technical skillsets'
• Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
• Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans
• Work Schedule: Monday - Friday - 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized