Description

Job Summary

Assists in examinations and treatment of patient's care under the direction of the physician and/or clinician. Supports patient care management by performing various administrative functions.

Job Specific Duties

• Answers telephones, routes calls, takes, and relays accurate phone messages.
• Prepares and administers medications to patients as directed by provider.
• For primary care Medical Assistants; prepares and administers immunizations to patients as directed by provider.
• Communicates all significant changes in patient conditions or behavior to clinicians and physicians.
• Ensures all medical record/patient charts contains necessary documentation for medical appointments. Completes charting, collects, and distributes medical record documents related to patient.
• Gathers data for general information, special reports, contacting other employees, departments, agencies, and individuals for additional material. May prepare reports for provider approval.
• Maintains/prepares billing charge and reconciliation, assist in completing claims forms, and answers patient questions in reference to payment status.
• Runs reports for credit cards, super bills, and etc. Prepares final bookkeeping of assigned cash drawer and prepares and makes timely deposits.
• Maintains a clean and orderly work area and patient rooms.
• Operates and maintains equipment in proper working condition/order. Ensures medical supplies and inventory are maintained.
• Performs and documents vital signs and measurements. Provides and documents patient and family education.
• Assists physician with procedures and patient transport. Collects specimens and distributes to laboratory for results.
• Prepares for patient visits by preparing /pulling charts, printing super bills, and informing physician and other clinical staff of changes in schedule.
• Schedules appointments, diagnostic, therapeutic, verifies medical appointments, obtains and/or verify authorizations.
• Processes medical documentation for office visit and follow-up with patient when required.
• Serves as receptionist, conducts patient check-in, registration, collects fee for service/co-payments, and verifies referrals, insurance data, patient's address & other pertinent information.
• Tracks all samples per policy before providing to patients to ensure proper coordination with physician orders or requests.
• Enters electronic order for lab, x-ray and medication/prescriptions for provider review and approval in electronic medical record.
• For primary care only: the medical assistants will perform and manage labs as ordered by the medical doctor to ensure regulatory requirements.
• Process refills as directed by provider and written protocols.

Qualifications

Minimum Job Requirements

• Posses one of the following:
  • Proof of graduation from an accredited Medical Assistant program
  • Nursing Degree: ASN, BSN
  • LPN license from Florida - must maintain certification active and in good standing throughout employment
  • Paramedic or Emergency Medical Technician (EMT) license from Florida - must maintain certification active and in good standing throughout employment
  • Current Medical Assistant Certification: must maintain certification active and in good standing throughout employment
  • Certified Nursing Assistant (excluded in primary care sites) from Florida
• Must have a minimum of 3 years of Medical Assistant experience and current Medical Assistant Certification (OR) must have a minimum of 5 years of medical assistant experience and at least one of the above required licenses/certifications (CNA, LPN, EMT, Paramedic) or proof of graduation from an accredited Medical Assistant program
• American Heart Association BLS - maintain active and in good standing throughout employment

Knowledge, Skills, and Abilities

• High School education or equivalent preferred.
• Fluent in both English and Spanish highly preferred.
• Able to effectively communicate verbally and in writing.
• Basic computer and math skills.
• Excellent patient management, customer service, and interpersonal skills.
• Strong problem solving, critical thinking and conflict resolution skills
• Ability to manage multiple priorities and strong time management skills
• Able to float to various Primary Care Centers while maintaining the delivery of clinical excellence and high-quality service
• Able to work effectively in a collaborative environment.
  

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